When you have your car serviced, you deserve absolute clarity on what will be done to your vehicle and what it will cost.
At lowell’s, we give you all-in, honest prices for our services. We know that getting your car fixed can be intimidating, so we do all we can to give you control over your vehicle’s service.
“Shop Supplies.” “Recycling Fee.” “Document Retention Fee.” “Environmental Disposal Charge.” “Fuel Surcharge.”
A lot of places find ‘creative’ ways to make you pay more. They often include special fees and charges like those above. Other places hide costs in fine print. Some places underquote by leaving out commonly-used parts.
We don’t do any of that.
We never use fine print, and we quote a fair price for the entire job. If we end up not needing parts that we initially quoted, you won’t pay for them.
lowell’s charges for just three things: 1) the parts we use, 2) the work our employees do, and 3) the Kentucky sales tax we are required to collect and pass along to the state. That’s it.
What we do with your car is your decision.
We’ll tell you what your Toyota or Lexus really needs.
We’ll identify what needs your attention now, and what can wait for later. And we’ll never try to scare you or trick you into making a service decision.
If you choose not to approve a service item, that’s fine with us. If you don’t have enough time for service right now, that’s fine, too.
It’s your car; we let you decide.
We get your permission first.
We always ask you before doing additional work on your vehicle. That way, we can prevent any unpleasant surprises when you pick up your car.
No games. No pressure. No surprises. We think this is the right way – the only honorable way – to do business.