One of the great things about working at a service-oriented company like Lowell’s is how much our customers appreciate what we do. Our hope is that treating customers with generosity will pay future dividends – we want to build the most loyal band of customers in the city.
And, occasionally, we’re able to do something which touches peoples’ lives for the better. We did that a couple of times last week.
J.I. sent us this note in response to our Community Service program (a FREE full-service oil change, with no strings, no catches, and no charge), our way of saying “thank you” to our community in celebration of our 30th anniversary:
Sent: Wednesday, October 14, 2009 3:45 PM
Subject: I LOVE LOWELL’S
I just wanted to share something with you. I have been experiencing a
bit of financial difficulty these past few months. I guess I too am a
victim of the bad economy. Anyway, my service light came on yesterday
and I quickly realized I needed an oil change. I decided to check out
your web site to see if I could get a good deal on an oil change and to
my amazement I saw the ad for a free oil change. I will be contacting
you to make my appointment! 🙂 I wanted to say thanks for the years of
GREAT service you provide Lexington and your decision to offer a free
oil change. It is a BLESSING to me! May you get all that you deserve in
return for being so honest and giving!
That same week, we got a bowl full of candy and this wonderful note from C.H., who used one of our 20-year-old loaner Camrys over the weekend:
Thank you so much for the use of the loaner car while mine was being fixed. I must admit that I panicked not quite knowing how to work out the details of not having a car. Your loaner looked better than any luxury car could ever look to me this weekend!!
You all truly deserve the reputation you have as giving excellent customer service!!
Both of these notes make us proud to be in the business of helping people. We’re always looking for ways to be an even better mechanic. It is really nice when you tell us that we’re on the right track.
We love you, too!