On Monday, we redesigned every element of our operations in order to protect our customers, our employees, and our community. I told our crew that we needed to transform into, in essence, a hospital which works on cars.
We see these as long-term changes to the way we do business. We believe that the coronavirus pandemic is here to stay, and this is the way we will conduct ourselves going forward.
There are 3 big visible changes to your lowell’s customer experience:
- No waiting in the lobby. We’ve removed seating from our lobby, and are offering our sanitized loaner vehicles as a comfortable place for you to wait (or drive) while we work on your car. (You can still come into the lobby to drop off your car, if you like
- Optional in-lot drop-offs and pick-ups. Just call us, and we can come out to your vehicle to exchange your keys and check in or check out.
- Suspended shuttle service. While we know that our shuttle has been convenient for many customers, prolonged closeness in a shuttle presents too many risks to you and to us. If you need to get to your work or home, feel free to use one of our loaner vehicles.
We’re grateful for every day we get to serve you.
Be safe and be well,