When your car still isn’t right

Hi everyone!  Keith here and today’s topic is a difficult – but important – one.

BrakesWhat do you do when there is a problem with your car soon after you pick it up from Lowell’s? Do you bring it back or do you take it somewhere else?

While you may be tempted to take your vehicle elsewhere, we hope that you will bring it back to us so we may address your concern.  If we ever let you down, we ask for the chance to make things right.

I can honestly say everyone here is dedicated to doing the job right the first time. Sometimes, though, we might miss something or may not communicate something that you need to know.

As such, we’d like to correct any discrepancy there may be.  We try to resolve any issues with customers — however large or small.

If you bring your vehicle back to Lowell’s, I can promise we will do our best to make it right.  If we made mistakes during your service, we can usually resolve the problem at no extra cost to you.  If for some reason you still are not satisfied, please contact Rob personally.

We appreciate the trust you place in Lowell’s, and will always work hard to keep it.

Share the Knowlege

Keith3Hello everyone!  My name is Keith Shelburne. I have been working for Lowells for just over 6 years now, and have been asked by Rob to be a  contributor to the blog.

I have been turning wrenches (as they say) for over 26 years and am an ASE Master Certified Technician.

My objective will be to share my knowlege with everyone on the blog.  Things from the write up to service to what we do when we technicians get your car, as well as any specifics on the cars.

I will try to be as informative as possible without being too technical.  I would like to hear any questions about appointments, personnel, write-ups, training,  service work or technical topics.

Do you have a topic already? Just let me know what you would like to see covered.  Check back soon to see what the first topic may be.

Thanks,  Keith S