Customers often ask us, “Do you always use genuine Toyota parts?”
No, not always.
Throughout our history, we’ve consistently used a mixture of genuine Toyota parts and high-quality aftermarket (in other words, “non-Toyota”) parts.
We choose parts based on part quality, availability, and price. If a Toyota part costs too much or takes too long to get in, and we can offer a high-quality alternative, we will.
On critical categories of parts – such as brake pads, oil filters, antifreeze, and ignition coils – we use only Toyota materials because we think Toyota offers superior quality.
When we do use aftermarket parts, we try to ensure that they are equivalent in quality to Toyota parts – usually by choosing a supplier who also supplies Toyota (such as NGK or Denso).
We know that our parts quality is key to our customers’ satisfaction – and to the future of Lowell’s. Without great parts, we wouldn’t be able to stand behind our exceptional three-year / 36,000-mile warranty on most repairs (where other shops and dealers usually offer 1-year or 90-day warranties).
If you ever have questions about your parts, please feel free to ask. We’re always happy to explain how we work on your car.
