We're pleased to release a long-needed upgrade to our online system for making service appointments or checking your service history.
If you used the application over the past couple of years, you were taken to an older section of our site which looked very different from our main site: different logo, different background, different navigation.
In fact, it looked so different that it confused some customers. Were they even on the same site?
We've tried to update the look and feel of the application to make it clearer and easier to use.
Try it out and let us know how you like it. And, as always, please let us know what we can do better.
Customers often ask us, “Do you always use genuine Toyota parts?”
No, not always.
Throughout our history, we’ve consistently used a mixture of genuine Toyota parts and high-quality aftermarket (in other words, “non-Toyota”) parts.
We choose parts based on part quality, availability, and price. If a Toyota part costs too much or takes too long to get in, and we can offer a high-quality alternative, we will.
On critical categories of parts – such as brake pads, oil filters, antifreeze, and ignition coils – we use only Toyota materials because we think Toyota offers superior quality.
When we do use aftermarket parts, we try to ensure that they are equivalent in quality to Toyota parts – usually by choosing a supplier who also supplies Toyota (such as NGK or Denso).
We know that our parts quality is key to our customers’ satisfaction – and to the future of Lowell’s. Without great parts, we wouldn’t be able to stand behind our exceptional three-year / 36,000-mile warranty on most repairs (where other shops and dealers usually offer 1-year or 90-day warranties).
If you ever have questions about your parts, please feel free to ask. We’re always happy to explain how we work on your car.