We hope you and your loved ones are well.
Here at lowell’s
, we’re still open, but we know that your vehicle is not your top priority right now. The coronavirus pandemic has altered life for all of us.In case you need us, however, we wanted to tell you how we’re confronting the pandemic.
On Monday, we redesigned every element of our operations in order to protect our customers, our employees, and our community. I told our crew that we needed to transform into, in essence, a hospital which works on cars.
We see these as long-term changes to the way we do business. We believe that the coronavirus pandemic is here to stay, and this is the way we will conduct ourselves going forward.
There are 3 big visible changes to your lowell’s customer experience:
- No waiting in the lobby. We’ve removed seating from our lobby, and are offering our sanitized loaner vehicles as a comfortable place for you to wait (or drive) while we work on your car. (You can still come into the lobby to drop off your car, if you like
- Optional in-lot drop-offs and pick-ups. Just call us, and we can come out to your vehicle to exchange your keys and check in or check out.
- Suspended shuttle service. While we know that our shuttle has been convenient for many customers, prolonged closeness in a shuttle presents too many risks to you and to us. If you need to get to your work or home, feel free to use one of our loaner vehicles.
We’ve also made a host of other behind-the-scenes changes, including sanitizing every touchpoint in our shop and in your car.If you want to know all that we’re doing to protect you and your vehicle, please read the same emergency operations plan
our crew uses each day. (We’d love your input
, too. If you see flaws or gaps in our plan, please let me know.)
We’re grateful for every day we get to serve you.
Be safe and be well,
UPDATE 5/7/2020: Since posting this in mid-March, we now require all employees to have their temperatures checked before starting work each morning. If they have a temperature, they are sent home with pay. We are also required to wear masks or facial coverings while in the shop.
For the past few months, Mechanic Street and North Limestone have been under seemingly-endless construction as the water lines along our streets have been replaced. Initially only slated for a few weeks, the construction has dragged on – often with no apparent activity for days at a time.
At the same time, we’ve been repainting the outsides of our buildings at Lowell’s. This has included scraping nearly 70 years of paint off of our buildings (and making some interesting discoveries along the way), replacing much of the mortar along some walls, priming, and painting.
So, we’ve got holes, above-ground pipes, and piles of gravel in our street. And our building looks completely different on the outside.
But don’t let the mess put you off – we’re still ready to help with whatever your vehicle needs!
We are extremely humbled by the awards that customers have chosen for us over the years.
We have won 8 Readers’ Choice Awards from Herald-Leader readers as Favorite Auto Repair Shop. We’ve also won 9 Ace Magazine Best in Lex Awards as Favorite Mechanic. We are Lexington’s only RepairPal Certified mechanic.
And now, for the second year in a row, we’ve also been recognized by Angie’s List.
Lowell’s has earned the Angie’s List 2014 Super Service Award for the outstanding things our customers have said about our service on Angie’s List.
Angie’s List collects reviews from real people on a variety of services, including reviews of auto repair service in Lexington.
According to Angie’s List, “winners of this award have met strict eligibility requirements, which include an ‘A’ rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.”
We are so honored to serve great customers and to have had those customers make this award happen for us. Thanks for all of the wonderful things you say and do for Lowell’s!