pandemic policy updates

We are relieved to see that the COVID outbreak is diminishing as we enter the summer. We hope that you and your families are well.

Last March, we implemented several measures to prevent viral spread among customers, employees, and suppliers. We know that our policies have not always been convenient, but keeping everyone safe is our highest priority.

Now, we are updating some of those policies and procedures as we continue to learn more about the virus and how it is transmitted. And while many of us are now vaccinated against COVID, most still aren’t and many of us still have vulnerable family members.

With these updates, we’re attempting to balance the ongoing risks with the knowledge that spread is becoming less likely this summer.

Here’s what is changing:

  • Wipe-downs optional. We had been wiping down hard surfaces inside every vehicle with sanitary wipes when getting into and when exiting each vehicle. We had also been using seat and steering wheel covers. Because surface transmission isn’t a major vector for COVID transmission, we’re making that policy optional. Some employees like the general cleanliness of using the wipes and covers, they may continue to do so. If you’d prefer that we continue to wipe down your vehicle, just note that preference when making your appointment or dropping off your vehicle.
  • Gloves optional. We had been requiring each employee to wear latex or nitrile gloves when driving your vehicle. Again, because surface transmission risk is low, we are making that policy optional as well.

Here’s what remains the same (for now):

  • Masks are still required at lowell’s. We require that all customers, employees, and suppliers continue to wear masks inside lowell’s. If you prefer not to wear a mask, we are happy to meet you outside.
  • Customer shuttle is still suspended. If you need to get on with your day, you may drive yourself wherever you need to go in one of our courtesy loaner vehicles.
  • Waiting area is still closed. If you need a place to wait, we still offer use of our loaner vehicles as a kind of personal waiting room.

As the risks continue to fall throughout the summer, we anticipate revisiting and updating these policies, and we will update you when we do.

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