Lowell’s wins 2015 Angie’s List Award

We are extremely humbled by the awards that customers have chosen for us over the years.

We have won 8 Readers’ Choice Awards from Herald-Leader readers as Favorite Auto Repair Shop. We’ve also won 9 Ace Magazine Best in Lex Awards as Favorite Mechanic. We are Lexington’s first and only RepairPal Certified mechanic.

And now, for the third year in a row, we’ve also been recognized by Angie’s List.

Lowell’s has earned the Angie’s List 2015 Super Service Award for the outstanding things our customers have said about our service on Angie’s List.

Angie’s List collects reviews from real people on a variety of services, including reviews of auto repair service in Lexington.

According to Angie’s List, “winners of this award have met strict eligibility requirements, which include an ‘A’ rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.”

We are so honored to serve great customers and to have had those customers make this award happen for us. Thanks for all of the wonderful things you say and do for Lowell’s!

Lowell’s named Lexington’s only RepairPal Certified shop

Only one day after winning a Readers’ Choice Award as Lexington’s Favorite Auto Repair Service, Lowell’s has also been named Lexington’s first and only RepairPal Certified repair shop.

RepairPal is an online service designed “to provide drivers with the most accurate, unbiased, and useful car ownership information available”. In other words, RepairPal helps consumers find the very best automotive service.

RepairPal CertifiedThe RepairPal Certified designation means that we meet or exceed RepairPal’s rigorous standards for customer satisfaction, employee training, fair prices, and quality work.

As is the case with all of our awards over the years, this designation also belongs to our incredible customers. Over 30 recent customers were kind enough to give us very positive reviews. (Thank you so much!)

You can read RepairPal’s profile of Lowell’s to learn more.  Lowell’s received a 95.8% overall rating on the RepairPal Quality Index.

We’re honored and humbled by this recognition, and we’ll work diligently to earn your continued trust and respect.

Lowell’s wins 2014 Readers’ Choice Award

For the eighth time – including each of the past six years – Lexington Herald-Leader readers have voted Lowell’s their “Favorite Auto Repair Service” in the 2014 Readers’ Choice Awards.

Readers' Choice - 6 in a row!

We also came in second place in the new “Favorite Oil Change” category.

We are humbled and honored to have the support of our wonderful, wonderful customers. We are also very grateful to have such thoughtful and skilled employees. We promise to keep improving our service to keep deserving your appreciation.

Lowell’s won the Repair Service category even when matched up against other great finalists who have national backing, multiple locations, and who service multiple vehicle brands (Tire Discounters and S&S Tire).

In addition to the past six years, Lowell’s was also the top pick for Herald-Leader readers in 2007 and 1994 – to our knowledge, that’s every time the auto repair category has been up for voting.

Thank you so much,
Rob, Suzanne, and your Friends at Lowell’s

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Lowell’s selected for Angie’s List 2013 Super Service Award

2013 Super Service Award

Lowell’s wins Angie’s List Super Service Award for Auto Repair in Lexington

We are extremely humbled by the awards that customers have chosen for us over the years.

We have won 7 Readers’ Choice Awards from Herald-Leader readers as Favorite Auto Repair Shop. We’ve also won 9 Ace Magazine Best in Lex Awards as Favorite Mechanic.

Now we are pleased to add a new award to that great list!

Lowell’s has earned the Angie’s List 2013 Super Service Award for the outstanding things our customers have said about our service on Angie’s List.

Not all online reviews are equal. Angie’s List collects reviews from real people on a variety of services, including reviews of auto repair service in Lexington.

According to Angie’s List, “winners of this award have met strict eligibility requirements, which include an ‘A’ rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.”

“Only about 5 percent of the companies Lowell’s competes with in Lexington are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

We are so honored to serve great customers and to have had those customers make this award happen for us. Thanks for all of the wonderful things you say and do for Lowell’s!

Lowell’s wins 2011 Readers’ Choice Award

For the fifth time, Lexington Herald-Leader readers have voted Lowell’s their “Favorite Auto Repair Place” in the 2011 Readers’ Choice Awards.

Readers Choice Awards

We are humbled and honored to have the support of our wonderful, wonderful customers. We are also very grateful to have such thoughtful and skilled employees.

Lowell’s won the category even when matched up against other great finalists who have multiple locations (S&S Tire) or who service multiple vehicle brands (our friends at Auto Tech).

Lowell’s was also the top pick for Herald-Leader readers in 2010, 2009, 2007, and 1994 – to our knowledge, that’s every time the auto repair category has been offered.

Thank you so much,
Rob, Suzanne, and your Friends at Lowell’s

LowellsSquare

The Next Best Thing

We love our awards.

AceLogo  Over the years, Lowell’s has been voted “Best Mechanic” eight times by Ace Weekly readers, including a win in 2009.

We’ve also been voted Readers’ Choice “Favorite Auto Repair Shop” four times by Herald-Leader readers, including the last three times the repair shop category has been available: 2007, 2009, and 2010.

Our awards are vital to our growth as a business – they tell prospective customers that our current customers really like doing business with us.

So you might imagine our disappointment when we found out that Ace dropped the “Best Mechanic” category from its 2010 Best of Lex [PDF link] awards.

When the Best of Lex awards came out recently, however, we were in for a pleasant surprise:

“Some ‘classic’ categories are retired this year to make room for new ones to rotate in — best veterinarian and best mechanic always generate a frenzy of votes, for example — but Chevy Chase Small Animal and Lowell’s (respectively) have won so often that it was time to let the readers vote for something new…”

While it isn’t quite as prestigious as a ‘win’, having a category retired because we’ve won it so often is still a considerable honor.

Thank you so much for supporting us (and voting for us!) over the years.  And here’s hoping the “Best Mechanic” award makes a return in 2011.

Lowell’s Wins 2010 Readers’ Choice Award

2010rc_200x200Lowell’s is honored to win our third consecutive Readers’ Choice Award for “Favorite Auto Repair Place” in voting submitted by Lexington Herald-Leader readers.

Lowell’s won the voting even when matched up against other finalists (our good friends at Auto Tech and S&S Tire) who service all brands or who have multiple locations around the region.

We are grateful to our loyal customers for voting for us.  We are especially grateful to our very talented employees who earn this award through their thoughtful hard work and excellent service every day.

Thank you.

Announcing Lowell’s Community Service

AceLogoWe are very pleased that you have chosen Lowell’s as Lexington’s “Best Honest Mechanic” in Ace Weekly’s Best of Lex 2009 readers’ poll.  This is the eighth year you have voted us Ace’s best mechanic, and we are deeply grateful that you have honored us once again.

On October 2nd, Lowell’s will also celebrate its 30th anniversary (For more on the founding of Lowell’s [the company] see this history, written by Lowell [the man], our founder and advisor).  In honor of that occasion, and in gratitude for your enthusiasm and loyalty over the past 30 years, we’re going to do something special.

We’re giving back.

Beginning in October and continuing through the end of 2009, we’ll provide our full service oil change – FOR FREE.  We call it Lowell’s Community Service.

And “free” means free: No Strings. No Catches. No Charge.

We do ask that you make an appointment, so that we may properly balance our workload and provide prompt service.

Regular oil and filter changes are the single most effective way to keep your vehicle running well.  So, for a limited time, every lube, oil, filter change, and multi-point inspection for your Toyota, Lexus, or Scion at Lowell’s will be absolutely, positively free.  (And, just in case you’re wondering, our prices for other maintenance and repair will remain the same.)

With the Lowell’s Community Service program, we hope to give back a little of what you’ve given to us over the past 30 years.  And since you have read this post, you can take advantage of Community Service right now.  Just mention Community Service when you schedule your appointment, and you can get our October surprise in September!

Thanks so much for supporting us,
Rob, Suzanne, and your friends at Lowell’s

 

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