Mitch Payton Joins Lowell’s

Facing a very busy summer season, we knew we’d need additional help working on vehicles at Lowell’s. And it was important for us to find an employee who’d help us build upon our award-winning culture.

So we had each potential technician interview with a group of Lowell’s employees to ensure that they would enhance how we do things here.

Mitch After that process, we are pleased to (belatedly) welcome Mitch Payton to the Lowell’s team.  Mitch joined us on April 1st.

Mitch is an accomplished dart player – He played professionally for about 5 years!  He also has twelve years of combined experience at Green’s Toyota in Lexington and Toyota South in Richmond.

But we won’t hold that against him.

All kidding aside, Mitch is a valuable addition to Lowell’s.  In addition to providing us with even deeper Toyota experience and expertise, Mitch is thorough and conscientious – qualities we hold dear here at Lowell’s.

We are very happy to add Mitch to our roster of stellar Lowell’s employees.

What’s a cabin air filter?

We recommend changing your car’s cabin air filter about once a year.  Many customers know about their car’s engine air filter, but they aren’t as familiar with the filter for their cabin.

So when we recommend changing the cabin air filter, we’re often asked “What – exactly – is a cabin air filter?”

Good question.

Put simply, a cabin air filter helps purify the air inside your car’s cabin.  The cabin air filter helps keep dust, pollen, and road particles from getting into your car’s heating and air conditioning system, which then helps keep that stuff out of your lungs and out of your car’s interior.

Clean, Dirty, and Filthy Cabin Air FiltersClean, Dirty, and Filthy Cabin Air Filters

Changing your cabin air filter will ensure that your heating and air conditioning system has maximum air flow while keeping the nasty stuff out of your cabin.

The once-a-year guideline is a general one; We really recommend you change the cabin air filter when it gets dirty.  And that depends on your driving conditions.

If you often drive on dusty roads or over leaf-covered streets in the fall, you may need your cabin filter changed more often.  If you drive in cleaner conditions, you can probably wait longer than a year between changes.

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Feel free to call the shop with any questions, and – if it is time for a filter change or other service for your vehicle – to make an appointment for service.

 

Lowell’s Joins Local First Lexington

Here at Lowell’s, we have long supported buying goods and services from small, local businesses to spur Lexington’s economic development.

We believe that buying from local businesses keeps more of Lexington’s money at home – helping to create jobs and greater opportunity here.  (See more of our rationale in our “Local First” post.)

LFL So – in a long-overdue step – we are pleased to announce that Lowell’s has now joined Local First Lexington.

So… what is Local First Lexington?

Local First Lexington is an alliance of nearly 200 independent, Lexington-owned businesses, aimed at celebrating and promoting buying locally-produced products.

If you’re interested in buying more local goods and services, please visit LFL’s directory of great local businesses.

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Year-End Schedule

Year End 2010Following our long-standing tradition, Lowell's will be closed for the last week of the year.  

That means we will be closing early (at 2 PM) on December 24th, and will remain closed until we reopen for business on January 3rd, 2011.

If you need to schedule service with us prior to your holiday travel, please keep this schedule in mind.  You can make an appointment online, or call us the shop at 233-1173.

Thank you so much for a great 2010, and we look forward to seeing you again in 2011!

Rob, Suzanne, and your friends at Lowell's

What’s a flush?

Every 30,000 miles, Lowell’s recommends flushing your car’s fluids – including coolant, brake, transmission, and power steering systems.

But when we tell customers that their fluid flushes are due, we often get a quizzical look and a question or two: “What’s a flush?” and “Why do I need one?”

Those are good questions.  We’ll try to answer them, starting with why you need flushes…

“Why do I need one?”
Your car’s fluids tend to break down and get contaminated over time.  How this happens depends on the fluid system.

  • The rust inhibitors in your vehicle’s coolant (also called antifreeze) break down, causing your radiator and engine block to corrode from the inside out.  These rust particles can clog the very small channels within your cooling system, interfering with its ability to cool your engine.  Ultimately, your engine can overheat. Coolant
  • Automatic transmission fluid loses its lubricating and cooling properties as it breaks down, leaving varnish and sludge deposits which can shorten your transmission’s life. Plus, transmission fluid gets contaminated with tiny metal shavings, further degrading its ability to lubricate your transmission.
  • PSFluid Brake fluid and power-steering fluid are hydraulic fluids which get contaminated as the systems’ seals and internal components break down. As they get contaminated, they lose their hydraulic properties, making it hard to brake or steer.  Also, hydraulic fluids attract moisture, which can introduce unwanted air into your brake and power-steering components.

Changing these fluids every 30,000 miles – or whenever the fluids become dirty – can prevent expensive and inconvenient damage to your vehicle, and can help extend your vehicle’s life.

“What’s a flush?”
So now you might understand why you need to regularly change the fluids on your car.  But that doesn’t explain what a flush is (or why Lowell’s recommends flushes instead of other alternatives).

Some repair shops – including some dealers – offer simple “drain-and-refill” fluid changes.  This is faster (and seemingly cheaper) than a flush.  They basically drain the old fluid, and top off the system with new fluid.

In the process, much of the old fluid, contamination, and debris is “stranded” inside the system: old coolant and rust is left in the engine block and radiator, or degraded transmission fluid and varnish are left in the transmission.

These faster and “cheaper” options will degrade the long-term performance of your vehicle and will likely create costly repair issues down the road.

With few rare exceptions, Lowell’s doesn’t offer these drain-and-refill fluid changes.

Instead, we perform fluid system flushes designed to remove almost all of the old fluid, contamination, and debris from the system.

While the technical details differ, the elements of a typical flush are pretty similar:

  • We hook up a flushing machine to your system;
  • We add a solution which gently loosens debris, corrosion, and other contaminants;
  • We let your system run to give the solution time to work;
  • Then, we let the flushing machine apply a small amount of pressure to slowly push all of the old fluid and contamination out of your vehicle;
  • At the same time, the machine fills the system with fresh fluid, while adding conditioners which will help preserve the components of the system.
  • We monitor the process until we see that all of the old fluid is flushed from your vehicle.

That’s what a flush is.

We recommend flushes because we believe that they are the best option for changing your vehicle’s fluids.

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Feel free to call the shop with any questions, and – if it is time for a fluid change or other service for your vehicle – to make an appointment for service.

 

Small Business Saturday

It should come as no surprise to our regular readers that Lowell’s supports small local businesses.

Local businesses reinvest in our community’s economy.  Small businesses create most of our nation’s jobs.  We have frequently promoted many of the small businesses you can visit in our thriving North Limestone neighborhood.

Sbs_logo_295px So we really like the idea of declaring the Saturday after Thanksgiving (November 27th) as “Small Business Saturday“.

Small Business Saturday is a day to patronize small local businesses for holiday shopping needs (which distinguishes it from cousins “Black Friday” on November 26th and “Cyber Monday” on November 29th).

The initiative is nominally sponsored by American Express, but Small Business Saturday has taken on a decidedly grassroots form, with many small businesses seizing upon the opportunity to appeal to local customers.

Small Business Saturday won’t make or break local businesses, and it shouldn’t substitute for patronizing great independent businesses on an ongoing basis (such as outlined in The 3/50 Project). But it is a great way to celebrate the many small businesses which help grow the local economy.

While Lowell’s will be closed on Small Business Saturday, we encourage our friends and customers to use the day to buy the things that they need from the small local businesses that they love.

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Need some ideas for great local businesses in Lexington?  Take a look at business listings at Local First Lexington and Kentucky Proud for some great ideas.

Stop Breast Cancer for Life

Lifetime 2010October is National Breast Cancer Awareness Month.

Lowell’s has been working with Lifetime Television and Insight Media to support Lifetime’s “Stop Breast Cancer for Life” campaign. You may have already seen our joint ads (below) with Lifetime on Insight cable.

We also support local efforts to find the cure. For every vehicle we see in October, we’ll donate $1 to Komen Lexington (the Lexington affiliate of Susan G. Komen for the Cure).

We encourage everyone to become familiar with common risk factors for breast cancer and to learn what you can do to help prevent it.


The Next Best Thing

We love our awards.

AceLogo  Over the years, Lowell’s has been voted “Best Mechanic” eight times by Ace Weekly readers, including a win in 2009.

We’ve also been voted Readers’ Choice “Favorite Auto Repair Shop” four times by Herald-Leader readers, including the last three times the repair shop category has been available: 2007, 2009, and 2010.

Our awards are vital to our growth as a business – they tell prospective customers that our current customers really like doing business with us.

So you might imagine our disappointment when we found out that Ace dropped the “Best Mechanic” category from its 2010 Best of Lex [PDF link] awards.

When the Best of Lex awards came out recently, however, we were in for a pleasant surprise:

“Some ‘classic’ categories are retired this year to make room for new ones to rotate in — best veterinarian and best mechanic always generate a frenzy of votes, for example — but Chevy Chase Small Animal and Lowell’s (respectively) have won so often that it was time to let the readers vote for something new…”

While it isn’t quite as prestigious as a ‘win’, having a category retired because we’ve won it so often is still a considerable honor.

Thank you so much for supporting us (and voting for us!) over the years.  And here’s hoping the “Best Mechanic” award makes a return in 2011.

Lowell’s Sponsors Trailapalooza

In its early days, Lexington was built along the Middle Fork of South Elkhorn Creek, which was eventually known as Town Fork or, more commonly today, Town Branch.  Lexington’s early streets were oriented along the banks of this stream.

Mcconnell-springs If you don’t remember a stream in downtown Lexington, you’re not alone. Much of what was Town Branch is now buried under present-day Vine Street. Running underground along Vine Street and under the Lexington Center, Town Branch re-emerges in the Cox Street parking lot, and meanders along Manchester Street and Leestown Road.  This area includes some of Lexington’s most historic sites, such as McConnell Springs.

Town Branch Trail, Inc. has been leading the efforts to build a greenway and urban trail along this historic corridor.  Town Branch Trail recently completed its second phase of construction, with nearly two miles of completed trail for pedestrians and bicyclists.

Lowell’s is pleased to support these efforts.  We think that initiatives like Town Branch Trail are an important part of making Lexington even more attractive and livable.  So we are one of the sponsors of Trailapalooza, a festival along Town Branch Trail on Sunday, August 15th from 1 to 5 PM.

The Big Maracas and the inimitable March Madness Marching Band will be entertaining.  And PRESTO, the People-Powered Pianobike (which we are pleased to keep here at Lowell’s), will be there as well.  On top of that, we’ll have games and prizes, too.

Trailapalooza promises to be great fun for all ages.  Lowell’s encourages our friends and customers to come celebrate and support Town Branch Trail at Trailapalooza on August 15th.

Visit Trailapalooza to get all of the details.

Lowell’s Wins 2010 Readers’ Choice Award

2010rc_200x200Lowell’s is honored to win our third consecutive Readers’ Choice Award for “Favorite Auto Repair Place” in voting submitted by Lexington Herald-Leader readers.

Lowell’s won the voting even when matched up against other finalists (our good friends at Auto Tech and S&S Tire) who service all brands or who have multiple locations around the region.

We are grateful to our loyal customers for voting for us.  We are especially grateful to our very talented employees who earn this award through their thoughtful hard work and excellent service every day.

Thank you.