David Bullard Leaving Lowell’s

Mellow Mushroom Pizza BakersAfter nearly four years with Lowell’s in Lexington, David Bullard – one of our highly-skilled technicians – is returning to his hometown shop in Florence, Kentucky. While we are sad to see David leave, we really appreciate his contributions here over the past four years.

We’d love for you to help us say goodbye to David. This Friday, July 30th at noon, we’ll be having a pizza party at the shop, and we’re inviting our friends and customers to join us. We’ll be bringing in lots of Mellow Mushroom pizza for you (Kosmic Karma is David’s favorite), and – as always – you can get 5-cent Cokes from our machine.

Please join us as we bid farewell to one of our own.

We hope to see you this Friday,
Rob, Suzanne, and your Friends at Lowell’s

“What is that thing?!?”

Lowell’s customers and pedestrians on Mechanic Street have noticed that we have a strange vehicle in our garage which is most definitely not a Toyota.

Some folks giggle when they see it.  Some just shake their heads.  Most smile.  Everyone wants to know, “What is that thing?!?”

It is a wildly-colorful, whimsical, bicycle-powered, musical, and Seuss-ical contraption known as “PRESTO: The People-Powered Pianobike”.

Prestoside3What’s a people-powered pianobike?  It is pulled by two bikes.  It is powered by a third bike.  It is an electronic keyboard with amp.  It is a community work of art utilizing recycled materials and musical instruments.  It is a celebration of music, fitness, recycling, and fun.  And we keep it here at Lowell’s.

PRESTO is the brainchild of Debra Hensley (that’s her on the right) of Debra’s Social $timulus, and it will be making appearances at public events all over Lexington.

On Memorial Day, PRESTO led 3,000 bicyclists through downtown Lexington for Bike Lexington‘s Family Fun Ride.

In conjunction with Debra’s Social $timulus, Lowell’s is storing PRESTO here at the shop.  We’ve already had several passersby interact with PRESTO, including a swarm of kids honking PRESTO’s many horns.

We think PRESTO is a lot of fun.  If you come by the shop, be sure to look it over.  And smile.

Get Your Blue On!

The Blue is Back!If you’re like us, you’re pretty excited about how well Kentucky is doing this season.  New coach, new style, new successes – the Cats are finally back.

If you’re a Cats fan, we’ve created something just for you.

A 4×6″ Kentucky blue oval car magnet inscribed with “The Blue is Back, Baby!”, it is designed to help you cheer the Cats to victory.

They’re free to Lowell’s customers.  You can get extras for $5 per magnet, with all proceeds going to the American Red Cross for earthquake relief in Haiti and Chile.

 

Show your pride in your team.  Pick one up at Lowell’s today!

Thoughts on Toyota

You have probably heard about the many recent recalls from Toyota. Toyota's quality problems have received an enormous amount of press coverage.  Today, Akio Toyoda – the grandson of the company's founder – will testify in a congressional investigation into Toyota's response to their quality issues.

If you own a Toyota-made vehicle, you may be concerned about your safety. You might be frustrated with Toyota's lack of clarity around the recalls. 

We share your concern, and wanted to let you know where we stand with regard to the Toyota quality issue. 

ToyotaAs an independent repair shop which exclusively services Toyota, Lexus, and Scion, we feel that Toyota's lack of transparency is frustrating, inexplicable, and, frankly, unacceptable. Anything which hurts Toyota's reputation can damage our business.  

We wish that Toyota had been more forthright about each problem, its extent, and its severity. 

That said, the issues with acceleration, braking, and steering still appear to be extremely rare: Thankfully, we know of no instances where a Lowell's customer has encountered these kinds of problems. 

We don't excuse Toyota for their recent quality problems (or for their poor reaction to them).  

But we do feel that the Toyota story has snowballed into an out-of-control overreaction.  As emotionally-charged stories about Toyota's issues lead the evening news, similar recalls for rare, sometimes-deadly defects from Honda, Hyundai, Ford, and Pontiac have received comparably little press coverage.

Toyota definitely needs to find and eliminate quality problems.  

But we would prefer that such intense media, congressional, and public attention be laser-focused on exponentially larger issues affecting American well-being – such as the many failures of our healthcare system or the loss of millions of jobs in the past two years.

Note to our customers: We at Lowell's have offered our assistance to local dealers in getting recalled cars fixed as quickly as possible. Currently, however, the only way to get a recall issue resolved is to go through a Toyota dealer. 

Lowell’s Teams with Debra’s Social $timulus for Haitian relief

Lowell’s is joining Debra Hensley’s brilliant campaign to support Haitian earthquake relief efforts.   Together, we will match the first $2000 that you donate toward helping the quake victims. You can drop off a check
at Debra’s office at 1513 Nicholasville Road or at our shop at 111
Mechanic Street in Lexington.

HaitiMake checks payable to the Red Cross International Fund or the 501(c)(3) of your choice that is helping HAITI.
Texting HAITI to 90999 will donate $10 to the Red Cross relief efforts in Haiti.  If you donate by text message, forward a copy of your confirmation to us at:

Thank you for your help in this global effort!

*** UPDATE: 1/15/2010 ***

RedcrossWe delivered the first batch of Haitian relief checks to Terry Burkhart of the Bluegrass Chapter of the American Red Cross this afternoon, collected from across our generous community.

Thank you so much for your donations.  Here’s how Debra said it:

We just delivered the first set of checks to the Red Cross. 100% of these
funds will get to the Haiti Relief Fund very quickly. You have also
supported – Doctors Without Borders, Food For the Poor, Salvation Army,
Oxfam America, and so many other fine organizations.

We asked you to step up and you did.  We told you we would match the
first $2,000 and we did.  We will continue to ask other like businesses
and organizations to join with matching funds for the need is so great.
As of this moment we have raised $6520, including our match. We will
post an entire list of contributors once we have cleared it with them.
Thank you, thank you and more later.

If you haven’t had a chance to donate yet, we will continue to collect your contributions – as you can see in the photos and stories emerging from the tragedy, the need is profound.  Let’s do all we can.

*** UPDATE: 1/19/2010 ***

Your tremendous generosity continues to mount!  Including our match, Debra and Lowell’s have raised over $9600 in relief from over 100 people.  We just delivered another batch of relief checks to the Red Cross this afternoon.

If you haven’t had a chance to contribute yet, we are still collecting your contributions.  Keep ’em coming!

Let’s Change the World: A Review of Seth Godin’s “Linchpin”

It was a few months before his third birthday.  It was also the day before he started school, and he was thrilled to embark upon this new adventure.  (He was also mighty proud of his new backpack.)

Carson

The sense of possibility radiates from his face: He’s leaning forward, ready for anything, eager to engage with the new world awaiting him.

::

What happened to us?

Once, we were like Carson is now.  We sang without fear.  We played with abandon.  We learned at incomprehensible speed.  We pretended.  We asked difficult questions.  We created things.  We did things.  We overflowed with joy.  It was (and is) a magical time in a child’s life.

And no one “judged” our performance – we were just kids, after all.  In this stage of development, only a cruel adult (or sibling) would declare us “bad” at blocks or singing or playing or creating.

But then, as we grew older, the regimen of school and critical teachers and vicious peers and numbing conformity drummed a lot of the magic out of us.  We became more anxious about singing or playing in public.  We became reluctant to stand out.  And many of us lost that childish joy associated with learning and discovery.

Then we graduated and went to work.  And the workplace actively stomped out anything which wasn’t structured and standardized and routinized.  Our childish joy was smothered by conforming to the system.  But we accepted the slow, imperceptible death of our joy and creativity and genius in exchange for security.  Conforming, for all of its flaws, paid us well.

Until now.

Now, those standardized and routinized jobs that we worked so hard to “fit in” to can be (and are being) all-too-easily outsourced to someone else who will do them for less pay and less security. They are too easy to outsource precisely because the jobs are standardized and routinized and dehumanized and documented and commodified.  And it becomes a race to the bottom: There is always someone willing to do a standardized job for less.

As the economy has disintegrated, millions of jobs are evaporating as they move overseas or are consolidated.  And the sad truth is that many of those jobs won’t reappear when the economy recovers.

::

I love books.  Especially business books.  I have a couple thousand books tucked into the nooks and crannies of my home, my basement, my office, and my Kindle.

I also love learning, so the vast majority of my books are nonfiction, and most of them are business-related.  There are the software development books, many of which are getting dustier than I’d like.  There are the e-commerce books, the career-advice books, the business histories and biographies, the innovation books, the marketing books, the business-strategy books.

Nearly every book had interesting information, insights, or perspectives.

But only a few really stand out.  Once every few years, I come across a book which rocks my worldview, which changes how I approach things and challenges me to do better.

LinchpinCoverSeth Godin’s forthcoming Linchpin: Are You Indispensable? is one of those books.

Seth is best known for his contributions to marketing, where he systematically dismantled business-as-usual approaches to marketing.  Interrupting and shouting at people (also known as “advertising”) with boring “me-too” products is discredited in large part because of Seth’s creative, insightful writing in books like Permission Marketing and Purple Cow.  His blog is a must-read for anyone in business.

But Linchpin is different.

::

Many of the themes in Linchpin will be familiar ones to readers of Seth’s previous writing, but the scope and purpose of this book is much more grand (and effective): With Linchpin, Seth wants to do no less than help us change the world.  He wants to help restore humanity, creativity, generosity, and artistry into our work and our lives.

When we are more human, creative, generous, and artistic, Seth shows how unique and invaluable we become.  Suddenly, instead of being another easily-replaced drone in the workplace, we are the critical links – the linchpins – of our organization (and our community).  We become indispensable.

Standing out is no longer dangerous.  Standing out is now the single most effective strategy for not being replaced or being forgotten.  Merely “fitting in” – once the source of our security and our income – is now the most dangerous strategy of all.  The more we fit in, the easier we are to outsource and the more precarious our jobs become.

How do we stand out?  By doing original, human, generous work.  Seth calls it “art”, which he defines as “a personal gift that changes the recipient”.

The way for us and our work to stand out is to imbue it with artistry.  Only by adding our personal insight, ideas, innovation, and genius to what we do – only by being more human – can we avoid becoming a disposable cog in the system.

::

Often, we have plenty of insight, and lots of ideas, and a surplus of genius.  But we fail to see it through.  We fail to produce our art.

What stands in the way?  Usually, it’s ourselves.  More specifically, it is our fear.  Fear of failure.  Fear of being judged.  Fear of being rejected.  Fear of success.

So we wait.  We delay.  We procrastinate.  We go to the fridge.  We scan our email.

And nothing happens.

In the most vital part of Linchpin (and the one which jolted me the most), Seth breaks down what really stops us from becoming great contributors.  He shows how we get in the way of our most brilliant ideas or plans.

And then he shows why that fear-mongering part of us can’t be tolerated any longer.

We must confront our own delay tactics and call out our fears.  We must deal with the things which scare us and overcome them.

Only then can we produce the art which will allow us to stand out and allow us to contribute meaningfully to our organizations and communities.

With his usual compelling and incisive style, Seth names each of these killers of our creativity, shows how they work, and demonstrates how to dismantle them.  In a fifty-page tour de force, he decimates the fears which limit our contributions.

Ridding ourselves of these paralyzing dread-monsters (or, at least, bringing them down to an appropriate size) allows us to inject some of that creative, playful, innovative, childish joy back into our work.  It allows us to connect more genuinely with others.  It allows us to change the world.

::

We face a choice.

We can attempt to hunker down, fit in, and conform, and live in dread that the economic storm will sweep our livelihood away.

– or –

We can take control of our careers and our lives to create unique, remarkable, significant work – “art” – and be determined to change the world for the better.

One is a passive victim’s path, where the world – and life – “happens” to you.

The other is an active, creative, joyful, innovative, human path for those who are liberated to leave a footprint on the world.  It is the same path that Carson is on right now.

It isn’t really a choice, is it?

::

Linchpin

As I was reading Linchpin, I struggled with how to categorize this remarkable book.  Is it a self-help book?  A leadership book?  A business strategy book?

And then it hit me: It’s a Seth Godin book.  And it’s his best work.  And it will help you change the world – if you let it.

Let it.

[Linchpin: Are You Indispensable? will be released on January 26th.  Mark your calendars.]

 

789 Free Oil Changes

789As part of our 30th Anniversary, Lowell's gave away 789 free oil changes during the last 3 months of 2009 during our Lowell's Community Service program. In total, those oil changes were worth over $18,500. 

Community Service was our way to say "thank you" for 30 years of support – and for making Lowell's Lexington's "Best Honest Mechanic" (Ace Weekly's Best of Lex Awards) and "Favorite Auto Repair Shop" (Herald-Leader's Reader's Choice Awards) in 2009.

As we start 2010, we're looking at other innovative ways we can serve
our loyal customers and our community – please let us know if you have
great ideas!

We thank you for supporting us for the past 30 years, and we look
forward to serving Lexington in 2010 and beyond. Happy New Year!

We love you, too!

One of the great things about working at a service-oriented company like Lowell’s is how much our customers appreciate what we do.  Our hope is that treating customers with generosity will pay future dividends – we want to build the most loyal band of customers in the city.

And, occasionally, we’re able to do something which touches peoples’ lives for the better.  We did that a couple of times last week.

J.I. sent us this note in response to our Community Service program (a FREE full-service oil change, with no strings, no catches, and no charge), our way of saying “thank you” to our community in celebration of our 30th anniversary:

Sent: Wednesday, October 14, 2009 3:45 PM

Subject: I LOVE LOWELL’S

I just wanted to share something with you.  I have been experiencing a
bit of financial difficulty these past few months.  I guess I too am a
victim of the bad economy.  Anyway, my service light came on yesterday
and I quickly realized I needed an oil change.  I decided to check out
your web site to see if I could get a good deal on an oil change and to
my amazement I saw the ad for a free oil change.  I will be contacting
you to make my appointment! 🙂  I wanted to say thanks for the years of
GREAT service you provide Lexington and your decision to offer a free
oil change. It is a BLESSING to me!  May you get all that you deserve in
return for being so honest and giving!

J.I.

That same week, we got a bowl full of candy and this wonderful note from C.H., who used one of our 20-year-old loaner Camrys over the weekend:

Thank you so much for the use of the loaner car while mine was being fixed.  I must admit that I panicked not quite knowing how to work out the details of not having a car.  Your loaner looked better than any luxury car could ever look to me this weekend!!

You all truly deserve the reputation you have as giving excellent customer service!!

With gratitude,
C.H.

Both of these notes make us proud to be in the business of helping people.  We’re always looking for ways to be an even better mechanic.  It is really nice when you tell us that we’re on the right track.

We love you, too!

Announcing Lowell’s Community Service

AceLogoWe are very pleased that you have chosen Lowell’s as Lexington’s “Best Honest Mechanic” in Ace Weekly’s Best of Lex 2009 readers’ poll.  This is the eighth year you have voted us Ace’s best mechanic, and we are deeply grateful that you have honored us once again.

On October 2nd, Lowell’s will also celebrate its 30th anniversary (For more on the founding of Lowell’s [the company] see this history, written by Lowell [the man], our founder and advisor).  In honor of that occasion, and in gratitude for your enthusiasm and loyalty over the past 30 years, we’re going to do something special.

We’re giving back.

Beginning in October and continuing through the end of 2009, we’ll provide our full service oil change – FOR FREE.  We call it Lowell’s Community Service.

And “free” means free: No Strings. No Catches. No Charge.

We do ask that you make an appointment, so that we may properly balance our workload and provide prompt service.

Regular oil and filter changes are the single most effective way to keep your vehicle running well.  So, for a limited time, every lube, oil, filter change, and multi-point inspection for your Toyota, Lexus, or Scion at Lowell’s will be absolutely, positively free.  (And, just in case you’re wondering, our prices for other maintenance and repair will remain the same.)

With the Lowell’s Community Service program, we hope to give back a little of what you’ve given to us over the past 30 years.  And since you have read this post, you can take advantage of Community Service right now.  Just mention Community Service when you schedule your appointment, and you can get our October surprise in September!

Thanks so much for supporting us,
Rob, Suzanne, and your friends at Lowell’s

 

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