When your car still isn’t right

Hi everyone!  Keith here and today’s topic is a difficult – but important – one.

What do you do when there is a problem with your car soon after you pick it up from Lowell’s? Do you bring it back or do you take it somewhere else?

While you may be tempted to take your vehicle elsewhere, we hope that you will bring it back to us so we may address your concern.  If we ever let you down, we ask for the chance to make things right.

I can honestly say everyone here is dedicated to doing the job right the first time. Sometimes, though, we might miss something or may not communicate something that you need to know.

As such, we’d like to correct any discrepancy there may be.  We try to resolve any issues with customers — however large or small.

If you bring your vehicle back to Lowell’s, I can promise we will do our best to make it right.  If we made mistakes during your service, we can usually resolve the problem at no extra cost to you.  If for some reason you still are not satisfied, please contact Rob personally.

We appreciate the trust you place in Lowell’s, and will always work hard to keep it.